Shipping Policy

Shipping Policy

Where we ship

PawPrint Legacy ships to the countries and territories made available at checkout. Availability can vary by product, destination, supplier and fulfillment route.

Shipping charges

The applicable shipping charge is shown before payment at checkout. We do not make a blanket claim that every order ships free.

Processing

Processing time varies by product. Some items may ship directly from different fulfillment partners, and personalized items may require additional preparation time.

Delivery estimates

Delivery dates shown are estimates unless expressly stated otherwise. Delays may occur because of carriers, customs, holidays, peak demand, weather or other circumstances outside our reasonable control.

Split shipments

Orders containing multiple items may arrive in separate parcels where products are fulfilled from different locations.

Tracking

When tracking information is available, it may be provided by email, order status page or the relevant carrier.

Address accuracy

Please check the delivery address before submitting your order. Contact us as soon as possible if you notice an error. Once an order has entered processing or shipping, we may not be able to change the destination.

Customs and import charges

Depending on the destination, import duties, taxes or customs charges may apply. Any amount that must legally be disclosed before purchase will be shown as required by applicable law.

Lost or damaged parcels

If a parcel appears lost or arrives damaged, contact pawprintlegacy3@gmail.com with your order number and available evidence so we can investigate.